Frequently Asked Questions

Damaged, defective, or incorrect items must be returned within seven (7) days of purchase. It is imperative that the items are returned in "like new" condition along with a valid return authorization (RA) form. The items should be returned in their original packaging with the RA form included. To acquire an RA form, please go to the Services & Repairs page, enter your information, and submit it. Someone will contact you within 1 business day to process your return.

We offer product size exchanges within seven (7) days of purchase. You'll just need to cover the incoming and outgoing freight costs unless it's a Supplier error. Exchanges requested after the seventh day will be subject to a 20% restocking fee.

Returns and exchanges will be processed upon receipt of the item. We highly recommend utilizing a carrier that will provide tracking information, as Paragon Pro cannot assume liability for items that are lost during transit. Thank you.

Our products are backed by a 12-month warranty from the date of shipment. This warranty covers any defects in material and workmanship under ordinary use. Proof of purchase is required.

If you have a product that needs to be sent in for service/repair, please go to the Services & Repairs page, enter your information, and submit it. Someone will contact you within 1 business day to process your return.

A limited warranty applies for 90 days to any repair, replacement part, or device. Replaced parts and products for which a refund is given become Supplier’s property. The warranty covers hardware components not subject to accidents, misuse, neglect, fire, or other external causes, alterations, repairs, or commercial use.